Why Every Serviced Accommodation Property Needs a Guest Guide

Running serviced accommodation involves much more than simply providing a place for guests to stay. Guests often need clear information about the property, local area, and how everything works during their visit.

One of the best ways to improve the guest experience while reducing the number of questions you receive is by providing a well-structured guest guide.

A guest guide acts as a simple reference for guests, helping them find answers quickly without needing to message the host.

What Is a Guest Guide?

A guest guide (sometimes called a guest manual or welcome guide) is a document that provides important information about the property and surrounding area.

It typically includes details such as:

• Check-in instructions

• WiFi information

• Parking instructions

• Appliance instructions

• Local restaurant recommendations

• Emergency contact information

• House rules

Providing this information in one clear guide makes the stay smoother for guests.

Why Guest Guides Improve the Guest Experience

When guests arrive at a property, they often have questions.

Without a guest guide, these questions usually turn into messages for the host.

A well-designed guide allows guests to quickly find the information they need without waiting for a response.

This improves the overall guest experience and helps guests feel more comfortable during their stay.

Guest Guides Reduce Guest Messages

Many hosts find themselves repeatedly answering the same questions.

Examples include:

• “What’s the WiFi password?”

• “Where can we park?”

• “How does the heating work?”

A clear guest guide can significantly reduce these repetitive messages.

This saves time for both the host and the guest.

How We Create Guest Guides for Our Clients

At VA for SA Ltd, we create structured guest guides for many of our serviced accommodation clients.

We use Guest Manual, a digital platform that allows hosts to provide guests with easy-to-follow property guides.

These guides include everything guests need to know about their stay, from check-in instructions to local recommendations.

Digital guest guides are especially helpful because they can be updated quickly if property details change.

The Benefits of Digital Guest Guides

Using digital guest guides offers several advantages:

• Guests can access the information anytime

• Updates can be made instantly

• Links, videos, and maps can be included

• Guests can easily navigate sections

This makes the guest experience smoother and reduces the need for constant messaging.

Need Help Improving Guest Communication?

Clear information is one of the most important parts of creating a great guest experience.

At VA for SA Ltd, we support serviced accommodation hosts by managing guest communication and helping create structured guest guides that answer common guest questions.

Our goal is to make the guest experience as smooth as possible while reducing the workload for hosts.

If you’d like to learn more about how we support serviced accommodation operators, feel free to get in touch.

📞 0333 012 4079

FAQ Section

What should be included in a serviced accommodation guest guide?

A guest guide should include check-in instructions, WiFi details, parking information, appliance instructions, house rules, and local recommendations.

Are digital guest guides better than printed ones?

Digital guides are easier to update and allow hosts to include links, maps, and additional information for guests.

Do guest guides reduce guest messages?

Yes. Clear guides often reduce the number of repetitive questions guests send to hosts.

What is Guest Manual?

Guest Manual is a digital platform used by many serviced accommodation operators to provide guests with easy-to-follow property guides.